Who looks after your information
Acorn Tree Care & Landscapes (Cambs) Ltd is responsible for personal information collected through this website. We serve Peterborough and the surrounding area.
For privacy questions or to exercise your rights, email info@acorncambs.co.uk or call 01733 806 733. You can also ask us for our current postal contact details.
What we collect
When you use our contact form, we collect your name, email address, project message and, if you choose to provide them, telephone number and postcode. Our private enquiry system also holds enquiry status and internal follow-up notes. Please avoid sending sensitive personal information through the form.
Our website and hosting services may record technical information such as IP addresses, request times, pages requested and browser details for security and troubleshooting. If you accept analytics cookies, Google Analytics also processes website usage information as explained below.
Why we use it
- To respond to your enquiry, discuss your project and prepare a quotation: taking steps at your request before entering a contract, or performing our contract with you.
- To manage follow-ups, protect the website, prevent misuse and maintain business records: our legitimate interests in running a secure and effective landscaping business.
- To meet accounting, legal and regulatory duties where these apply: compliance with legal obligations.
- To measure website visits and contact-button clicks using optional Google Analytics: your consent, which you can withdraw at any time.
Providing enquiry details is voluntary. We need sufficient contact information and project details to respond. Submitting the form does not sign you up to a marketing mailing list. We do not make decisions with legal or similarly significant effects about you solely by automated means.
How enquiries are handled
Live contact form enquiries are saved in our private CMS and sent to our configured business inbox. Authorised team members use the information to respond and manage your enquiry. An enquiry can remain saved even if its email notification fails. When the website is in demo mode with the CMS enabled, submitted details are saved as labelled test enquiries, but no email is sent. Please use test information in demo mode. A development-only preview without the CMS database validates the form without saving it.
How long we keep information
Unsuccessful enquiries are deleted from the website's active enquiry system 30 days after we mark them Lost. An automated daily check removes records that have reached that limit. The same 30-day handling applies to unsuccessful enquiries retained in our business inbox; deletion from email is handled separately by Acorn.
For ongoing enquiries and successful projects, we retain information for as long as needed to discuss or deliver the work and to meet relevant accounting, warranty, insurance and legal requirements. The nature of the work and any outstanding dispute determine the appropriate period.
Restricted database backups may contain copies until those backups are replaced or expire. We keep at most three complete website backups, and backups older than 30 days are removed by the daily cleanup. A deleted unsuccessful enquiry may therefore remain in a restricted backup for up to a further 30 days. Backup copies are used for recovery, and expired enquiry records must be removed after restoration before normal use resumes.
Who may receive information
Our website hosting provider, IONOS, and our email, IT support and other service providers may process information to operate and support the service. Authorised Acorn staff can access enquiries as needed for their work. We may disclose information where required by law or when reasonably necessary to establish, exercise or defend legal claims.
We do not sell your personal information. We do not send the name, email, phone number, postcode or message you enter in our enquiry form to Google Analytics through our website's tracking code.
Google Analytics and your choice
With your permission, Google Analytics is loaded through Google Tag Manager. It helps us understand page visits and clicks on our business email address, landline, mobile and Send enquiry button. A button click is a measurement event; it does not by itself confirm that an enquiry was successfully received.
Google may process online identifiers, page and referral information, device/browser details and approximate location derived from your connection. Optional Google tracking is blocked until you accept analytics. Google advertising storage, advertising user data and advertising personalisation consent remain denied.
Read our Google tracking policy and cookie policy for details. Use Cookie settings in the footer to change your choice.
International processing
Google and some other service providers operate internationally, so information may be processed outside the UK. Where a restricted international transfer applies, appropriate safeguards or another permitted transfer mechanism are required. Google's information about its processing and transfer arrangements is linked in our Google tracking policy. Contact us for information about the arrangements relevant to your enquiry.
Your rights
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict processing, object to processing based on legitimate interests, or receive certain information in a portable format. Where processing relies on consent, you can withdraw it without affecting processing that took place before withdrawal. Some rights have legal limits, including where records must be kept for legal reasons.
Contact us using the details above. You can also complain to the UK's Information Commissioner's Office at ico.org.uk/make-a-complaint.
Keeping information secure
Enquiry records are held behind authenticated CMS access. We use access restrictions, password protections and backup controls to help protect them. No online service can guarantee complete security, so please contact us directly if your enquiry needs to include particularly sensitive information.
Changes to this policy
We may update this policy when our services or processing change. The date above shows the latest update.